Privacy Policy

At FREELOVE, your privacy matters. We’re committed to protecting your personal information and ensuring a safe experience across our website and services.

1. Information We Collect

When you browse our site or place an order, we may collect:

  • Your name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment information (processed securely via third-party providers)
  • IP address, device type, browser details (for security and analytics)

We also use cookies and similar technologies to improve website performance and your experience.

2. How We Use Your Information

We use your data to:

  • Process and ship your orders
  • Send you updates, order confirmations, or promotional emails
  • Offer customer support
  • Improve website functionality and user experience
  • Prevent fraudulent activity
  • Meet legal requirements

We never sell or rent your personal data.

3. Sharing Your Information

We only share your information with trusted third-party services, such as:

  • Payment processors
  • Shipping providers
  • Analytics and marketing platforms (e.g., Google Analytics, Meta Ads)

These services are required to handle your data securely and only for specific purposes.

4. Data Retention

We store your information only as long as needed for service delivery and compliance. Once no longer required, we delete or anonymize it securely.

5. Your Rights

Depending on your region, you may have the right to:

  • Access your personal data
  • Request changes or deletion
  • Opt out of promotional emails
  • Withdraw consent (if applicable)

To exercise these rights, contact us through your account or via support.

6. Cookies and Tracking

Cookies help us:

  • Remember your preferences
  • Analyze site performance
  • Provide a tailored shopping experience

You can disable cookies in your browser, but this may affect site functionality.

7. Data Security

We follow industry-standard practices to safeguard your information against unauthorized access, misuse, or loss.

8. Policy Updates

This policy may be updated from time to time. Changes will be posted on this page with the latest revision date.